Frequently Asked Questions

Yes. For bookings made via lh-hotels.de, you benefit from our best price guarantee.

Unfortunately, booking requests by phone are not possible.

For online bookings, you can pay by instant bank transfer or credit card.

Yes, we offer special rates for longer stays at all our hotels. These are already stored in the booking portal on our website, so you see the reduced prices directly when booking several nights.

For companies with regular stays, we are happy to make you a separate offer.

Yes, for direct bookings early check-in is free of charge (early check-in from 3 pm).

As we are a self check-in hotel, there is no deadline.

Follow the instructions of the check-in kiosk – everything is explained on the screen. Once the kiosk has confirmed your booking, you will receive:

• at LH Hotels Lilienthal, a receipt with a numeric code that you enter at the entrance and room door,
• at LH Hotels Blumenthal, a key card for the entrance and room door.

Before your arrival, you will receive a numeric code by email, which you enter at the entrance door and the room door. Please check your emails and, if necessary, your spam folder.

• The check-in kiosk offers guests maximum flexibility.
• Easy check-in and check-out, even at night
• Spontaneous bookings possible at the kiosk
• No waiting times or delays
• The process is fast and contactless.

You will find a detailed video of the process on our website. There is also a QR code at our hotels that takes you straight to the video. If check-in still does not work, you will find an emergency phone number at every hotel.

No, our hotels are automated. In an emergency, you can reach us during office hours (9 am–5 pm) on 0421 64855208. Outside these hours, please call our emergency number, which you will find directly at the hotels.

We offer our guests free parking.

Unfortunately, we do not offer accessible rooms. Our rooms can only be reached via stairs or steps.

We have bicycle racks at LH Hotels Lilienthal. Unfortunately, this is currently not possible at LH Hotels Blumenthal.

No. If you would like room service, please send us a separate email when you book.

Yes, we send the password with your booking confirmation.

Yes, every room has a hairdryer and plenty of towels.

Subject to availability, you are welcome to extend your stay. Please book directly online and send us an email or WhatsApp message – this is the only way we can give you the same room.

Your four-legged friend is very welcome in our hotels. We do not charge extra for this.

No, we do not offer breakfast. There are plenty of tasty bakeries nearby. You will find more information in the rooms and on our website.

For stays of up to three days, initial and final cleaning are included. If you stay longer, your room is cleaned every three days for the sake of sustainability.

Check-out is by 10 am.

Yes, for an additional charge of 30 euros you can arrange a later check-out. This only applies to bookings made via booking portals.

There is nothing special to do. At LH Hotels Blumenthal, simply drop your key card into the letterbox in the entrance area.